Terms of Use

Public offer · version of 10.11.2026

This is a public offer by WASHCLUB LLC («Wash Club», «we») to users of the Wash Club app and the washclub.uz site. It explains how to buy a car wash plan and how to use it. By signing in to the app, continuing to use it or paying for a plan you accept these terms in full. If you do not agree, please do not use the service.

How we handle your data — see the privacy policy

1. Definitions

• App — the Wash Club mobile app for iOS and Android.
• Plan — the right to wash one specific car at the branches for 1, 3 or 6 months.
• Branch — a Wash Club partner car wash that accepts plans. The list of branches, addresses and opening hours is in the app.
• Booking — the branch, date and time of a wash chosen in the app.
• Check-in — confirming the visit at the branch: the QR code at the desk and a photo of the car.

2. Account

• The service is for people aged 18 and over.
• You sign in the way the app offers (with Telegram). You are responsible for access to your Telegram and phone and for everything done in your account.
• A new account is reviewed before buying a plan becomes available. We may decline to open plan purchases for an account without giving a reason.
• Enter your car's details correctly: plate, make, model and body type. They decide which branches you can use and are checked at check-in.

3. Plan

• A plan is issued for a specific car and tied to its licence plate. It does not work for another car; a second car needs its own plan.
• Term: 1, 3 or 6 months; a month counts as 30 days from activation.
• One wash a day per car — at any branch that serves your car's body type. Days follow Tashkent time.
• Unused days and washes do not carry over and are not compensated when the plan ends.
• The wash types and what they include depend on the branch and are shown in the app when you book.
• The price of a plan is the one shown in the app when you pay. We may change prices; a plan already paid for is not affected.
• Special offers (for example, the price in the first 24 hours) apply on the terms shown in the app and only once per customer.

4. Additional terms of using a plan

4.1. Plan term and number of visits

• 4.1.1. A Wash Club plan gives the customer the right, during the monthly period stated in the plan's terms, to use the car wash service at partner car washes up to 30 times a month in total.
• 4.1.2. The customer may use the car wash service at most once per calendar day. A visit not used during a day does not give the right to an extra visit the next day and counts as used.
• 4.1.3. The exact start and end dates of the plan, the number of visits left and the current terms of use are shown in the Wash Club mobile app.
• 4.1.4. The 30 visits of a plan do not guarantee 30 uses of the same type of wash. The service types and the possibility of using them are determined as set out in this section.

4.2. Wash types and their limits

• 4.2.1. Through Wash Club a full car wash (Full Wash) or an exterior-only body wash (Body Wash) may be provided. What each service includes is shown in the mobile app.
• 4.2.2. The ratio of full-wash and body-only visits may differ depending on the partner car wash's conditions, service capacity, working schedule and the terms agreed with Wash Club.
• 4.2.3. For example, some car washes may offer 15 full washes and 15 body-only washes. This ratio is not a single or fixed limit for all car washes.
• 4.2.4. The customer can see in advance in the Wash Club app the service types, limits and times actually available at each car wash.

5. Payment

• You pay in the app: with a UZCARD or HUMO card, via Click, or in Alif Nasiya instalments when the app shows that option for the chosen plan.
• Cards are processed by a licensed payment partner. We never receive or store the full card number. You can delete a saved card in the app.
• Alif Nasiya instalments are provided by Alif under an agreement between you and Alif, on Alif's terms. For Wash Club the plan is paid once Alif confirms the payment.
• A plan starts once the payment is confirmed. If money was taken but no plan appeared, contact support: we will check the payment and either activate the plan or refund the money.
• Prices are in Uzbek sum. You pay the price shown in the app at the moment of payment: it is the full and final price, nothing is added on top.

6. Auto-renewal

• Only you turn auto-renewal on — with the «Auto-renewal» switch in the app. It is off by default and needs a saved UZCARD or HUMO card.
• One switch covers all your plans. At the end of a plan we charge the saved card the current full price of the same plan (no discounts, special offers or promo codes), and the new term starts right after the current one ends. This also applies to plans first paid via Click or Alif.
• We notify you 3 days before the charge and on the day of the charge.
• If a charge fails, we try up to 3 more times, 24 hours apart. After the fourth failed attempt auto-renewal of that plan stops.
• You can turn auto-renewal off at any time with the same switch or by deleting the card. Money already charged for a new term follows section 9.

7. Booking

• Plan washes are by booking in the app only: choose a branch, date and time.
• The wash is deducted from the plan when you book.
• You can arrive from one hour before the booked time until one hour after it — check-in is open in the app during that window.
• You can cancel a booking before the check-in window opens (more than an hour before the booked time), once a day; cancelling gives the wash back. Once the check-in window is open, a booking cannot be cancelled.
• If you do not come, that day's wash counts as used and you cannot book another wash for that day.

8. At the branch

• At the branch, open the booking, scan the QR code at the desk and take a photo of the car with the plate visible. The app checks that you are near the branch and matches the plate in the photo with the plan's car.
• If the plate does not match or check-in fails, the branch may refuse to take the car under the plan.
• The branch may photograph the car when taking it in. These photos are kept for 90 days to settle any dispute about damage.
• The branch's own rules apply: order of entry, safety, requirements for the car. A branch may refuse a wash if it is unsafe for the car or the equipment (for example, damaged or loose parts).

9. Cancelling a plan and refunds

• If you decide to cancel a plan, it is not refunded — neither before the first wash nor after. Refunds are not an obligation on our side.
• The app has no cancel or refund button. If you have a question about a payment or a special situation, write to support — you will get the answer there.
• If money was taken but the plan could not be activated (a failure on our side or the payment provider's), or a payment went through twice, we return that amount in full.
• In force majeure we decide each case separately and may return what is left of your money: the amount we actually received from the payment provider (the payment minus its fee), minus what we paid the washes for each wash you used, minus the fee for sending the refund. We keep no fee of our own. Details — in Annex 1.
• Alif Nasiya instalments: refunds go through Alif.
• Refunds go back by the same payment method within 10 business days after the amount is agreed.
• When an account is deleted or closed for breaking the rules, no money is refunded. Unused washes do not carry over when a plan ends (section 3).

10. Prohibited actions and fraud

• Prohibited: using a plan for another car; letting other people use your account or plan; bypassing check-in; faking the photo, plate or location.
• Fraud includes in particular: a check-in without an actual wash — for example, when a car is regularly brought in and the QR code scanned only to have a visit counted; a plan bought for the car of a car wash employee or of the wash itself in order to be paid for visits without real washes; collusion with branch staff for fake visits; checking in another car under your plan, swapping the plate or photo; reselling washes to third parties; disputing payments with the bank after the washes were used.
• Review: if we suspect fraud we may suspend the plan at once for the time of the review. We check the check-in records, photos, location and branch data; the customer can explain through support.
• If fraud is confirmed, the plan is deactivated, the account is blocked in Wash Club with no right to sign up again, and the plan is not refunded. The plan's term is not extended for the time of the suspension.
• For other breaches we may, at our discretion, suspend the account — temporarily or indefinitely — or close it.

11. Branches and liability

• Washes are performed by partner branches. Wash Club sells the plan and provides the app for booking and check-in.
• The wash is performed by the branch, so the branch is responsible to you for the quality of the wash and for the car during the wash. If your car is damaged, tell the branch before you leave and contact support — we will help you get in touch with the branch.
• Branches may open, close or change their hours; the current list is in the app. If a branch closes, your plan works at the other branches.
• We do our best to keep the app running without interruptions but cannot guarantee it. If a wash did not happen because of a fault on our side, we may return the wash to the plan.
• Our liability is limited to the amount paid for the plan, except where the law does not allow such a limit.

12. Support

• Chat in the app: Profile — «Support», 09:00–21:00.
• Telegram @washclub_uz and email info@washclub.uz.

13. Changes to these terms

We may update these terms. The new version is published on this page with its date and applies from that date; the app will ask users to accept the new version. By continuing to use the service you accept the new version. The price and term of a plan already paid for do not change.

14. Governing law and disputes

These terms are governed by the law of the Republic of Uzbekistan. We try to settle disputes by negotiation: you can send a claim to info@washclub.uz and we will answer within 10 days. If no agreement is reached, the dispute is heard by a court as provided by the law of the Republic of Uzbekistan.

15. Company details

• WASHCLUB LLC, Tashkent, Uzbekistan.
• Tax ID (INN): 313 336 752. Address: ГОРОД ТАШКЕНТ, ЯШНОБОДСКИЙ РАЙОН, OLMOS MFY, MUNOJOT 1-TOR KO'CHASI, 67/2-UY, 24-XONADON.
• Bank: AKB «Kapitalbank» Smartbank “Mirzo Ulug‘bek” filiali, account (UZS) 20208000907538788001, MFO 01158.
• Email: info@washclub.uz.

Annex 1. Cancellation, refund and account deletion rules

1. General

• 1.1. These Rules are an integral part of the public offer of WASHCLUB LLC (the «Offer», the «Company»). They set out how a plan is cancelled, how money is refunded and how an account is deleted in the Wash Club app. On these matters the Rules prevail over the Offer.
• 1.2. By paying for a plan the Customer confirms having read the Rules and accepts them in full.
• 1.3. The app has no function to cancel a plan or refund money. Questions are handled by Request, and the answer is given there. Money is refunded only in the cases of sections 5 and 6.
• 1.4. Definitions. Plan — the Customer's right, during the Term, to one wash a day for one car (by plate) at partner branches that serve that car's body type. Term — 30, 90 or 180 days from activation. Used wash — a wash with a completed check-in, and a booking the Customer did not come to. Cost of a used wash — the amount the Company paid the branch for that wash. Commissions — amounts kept by payment systems and banks when taking the payment and when sending a refund (UZCARD, HUMO, Click, Alif). Request — the Customer's message to the in-app support chat, Telegram @washclub_uz or info@washclub.uz.

2. What the payment is for

• 2.1. A plan is paid for the right to use the service for the whole Term, however many washes the Customer actually uses.
• 2.2. Unused days and washes do not carry over to the next Term and are not compensated.
• 2.3. A plan is tied to the Customer's account and to the car's plate. It cannot be passed to another person or moved to another car.

3. Cancelling a plan and auto-renewal

• 3.1. The Customer can stop renewal at any time: turn off the «Auto-renewal» switch in the app or delete the saved card. The current Term runs to its end; the current Term is not refunded.
• 3.2. The Customer can cancel a plan before the Term ends by Request. From the moment the Company accepts the Request the plan is closed and all its bookings are cancelled. A cancelled plan is not refunded — neither before the first wash nor after.
• 3.3. On auto-renewal the Company charges the saved card the current full price of the same plan in the last hour of the Term. Notices come 3 days before the charge and on the day of the charge.

4. When money is not refunded

• 4.1. Refunds are not an obligation of the Company. A paid plan is not refunded, in particular, if: the Customer did not use some or all of the washes and days of the Term; the Customer did not come to a booking or cancelled it after the check-in window opened; the Customer changed their mind, moved, sold the car or changed phone; the chosen branch is temporarily closed but other branches serve the Customer's car body type; the Customer is unhappy with the quality of a particular wash (the claim goes to the branch; the Company helps to contact it); the plan price fell or an offer appeared after the purchase; the account was blocked or closed for a breach (section 8); the account was deleted at the Customer's request (section 9).
• 4.2. When paid in Alif Nasiya instalments, the Customer's obligations to Alif remain under the agreement between the Customer and Alif, even if the plan is closed or the account deleted.

5. Full refund for a payment error

• 5.1. The Company refunds 100 % of the amount, with no Commissions deducted, if: money was taken twice for the same plan; money was taken but the plan was not activated and cannot be activated; an amount different from the price in the app at the time of payment was taken (the difference is refunded); an auto-renewal charge went through after the Customer turned it off in time, because of a fault on the Company's side.
• 5.2. Instead of a refund the Company may activate the plan if the Customer agrees.
• 5.3. The Company refunds such amounts without a Request if it finds the error itself.

6. Exceptional refund and the formula

• 6.1. In force majeure (section 7) the Company decides each case separately and may return what is left of the Customer's money. In other cases, apart from payment errors (section 5), no money is refunded.
• 6.2. Remainder = the amount the Company actually received from the payment provider (the payment minus the provider's commission) − the cost of the used washes (what the Company paid the branches) − the commission for sending the refund. The Company keeps no commission of its own. If the result is zero or less, no money is refunded.
• 6.3. For Alif Nasiya — the amount Alif actually transferred to the Company. An instalment refund goes through Alif and lowers the Customer's debt to Alif.
• 6.4. Procedure: the Customer sends a Request within 30 days of the event, with supporting documents. The Company sends its decision and the calculation in writing and transfers the money by the same method as the payment (deadlines — section 10).

7. Force majeure

• 7.1. Force majeure means events outside the reasonable control of the Company and the branches that could not be foreseen or prevented: natural disasters, epidemics and quarantine, decisions of state bodies (including limits on car washes or water use), military action, mass unrest, long power and water outages, large failures of communications and payment systems.
• 7.2. During such events the parties' obligations are suspended. The Customer's main protection is extending the plan's Term by the number of days it could not be used.
• 7.3. If the events last more than 30 days in a row, the Company, at its discretion, extends the Term or returns the remainder by the formula of section 6.
• 7.4. The Company announces the start and end of such events in the app.
• 7.5. Not force majeure: one branch closing while others work, weather, the Customer's personal circumstances, short (under a day) app outages. If a wash did not happen because of a fault on the Company's side, the Company may return the wash to the plan.

8. Blocking and closing an account

• 8.1. Breaches are: using a plan for another car; letting other people use the account; bypassing check-in; faking the photo, plate or location; using a plan for a taxi, delivery or company car; knowingly false answers in the sign-up survey; disputing a payment with the bank after the washes were used; and fraud under section 10 of the Offer.
• 8.2. On a breach the Company may suspend the account — temporarily or indefinitely — or close it. On confirmed fraud the account is blocked with no right to sign up again (section 10 of the Offer). The plan's Term is not extended for the time of a suspension.
• 8.3. When an account is closed for a breach, no money is refunded.
• 8.4. The Customer may appeal a block or closure by Request; the Company answers within the deadlines of section 10.
• 8.5. A new account is reviewed before buying a plan becomes available. If access is not opened after the review, no payment is possible and there is nothing to refund.

9. Deleting an account

• 9.1. An account can be deleted in the app (Profile — Settings — «Delete account») or by Request.
• 9.2. The account is deleted 24 hours after the request. If the Customer signs in to the app within those 24 hours, the deletion is cancelled.
• 9.3. At the request all bookings are cancelled, auto-renewal takes no money and the Customer is signed out on every device.
• 9.4. After deletion active plans end, the remaining washes are lost and no money is refunded. The account cannot be recovered. The app shows a warning about this before deletion.
• 9.5. If the Customer has grounds for a refund under sections 5 or 6, the Request must be sent before deletion. A Request already sent is handled after deletion too.
• 9.6. Personal data is deleted or anonymised. Payment records are kept as long as accounting and tax law requires (see the Privacy policy).
• 9.7. Deleting the account does not end the Customer's obligations to Alif under an instalment plan.

10. Requests and deadlines

• 10.1. A Request is sent to the in-app support chat (09:00–21:00), Telegram @washclub_uz or info@washclub.uz. It states the account's phone number, the plate, the plan, the reason and supporting documents.
• 10.2. The Company answers a Request within 10 calendar days.
• 10.3. Money is transferred within 10 business days after the amount is agreed with the Customer, by the same method as the payment. If the card is closed — to other details of the Customer on their written request. When it arrives also depends on the Customer's bank.
• 10.4. Disputes are settled by negotiation; failing that, by a court as provided by the law of the Republic of Uzbekistan.
• 10.5. The Company may change the Rules by publishing a new dated version. A plan already paid for follows the version in force on the date of payment.