Privacy policy
Version of 9 November 2026
This policy explains what the Wash Club app and washclub.uz collect, why, whom we share it with, and how to delete it. The data controller is WASHCLUB LLC, Tashkent, Uzbekistan. Contact: info@washclub.uz, Telegram @washclub_uz.
What we collect
- Account: name, phone number, Telegram ID and Telegram profile photo (if any), app language.
- Cars: plate number, make, model, colour and body type; a photo of the car if you add one.
- Memberships and visits: the membership you bought, bookings (branch, time), visit history.
- Check-in: when you scan the QR code — your phone’s location at that moment (to confirm you are at the branch) and a photo of the car, used to check its plate.
- Payment: UZCARD and HUMO cards are processed by a licensed payment partner. If you save a card, we keep only its token (for later payments such as auto-renewal), the last 4 digits and the card type; we never receive the full card number or CVV. When you pay via Click or in Alif Nasiya instalments (when the app shows that option), you enter the details with Click or Alif. We keep the amount, status and date of the payment.
- Answers to the short survey at the first sign-in.
- Device and usage: device model, OS and app version, IP address, language; events in the app (which screens were opened, which buttons were tapped) and crash reports.
- Android only: to offer the right plan to drivers who use their car for work, the app checks whether certain ride-hailing driver apps are installed on the device. We record only which of those specific apps were found — never a list of your apps.
We use the device’s advertising ID only to measure our Meta ads — on iPhone only after you tap «Allow». We do not track location in the background.
Why
- Signing in and keeping your account.
- Bookings, check-in and the wash service.
- Checking that a membership is used by the car it belongs to (fraud prevention).
- Taking payments.
- Support and notifications through Telegram.
- Improving the app: statistics and fixing crashes.
- Measuring our advertising (Meta).
- Meeting legal requirements (accounting).
Whom we share with
- Partner car washes (the branches in the app) — your name, plate and booking, to serve you.
- Payment partners — a licensed UZCARD and HUMO card processor, Click and Alif (Alif Nasiya) — to process payments.
- Telegram — for signing in and messages.
- Yandex AppMetrica — statistics and crash reports (processed by Yandex, including outside Uzbekistan).
- Google — the map in the Android app (Google Maps) sends Google technical data: device, IP address, crashes.
- Meta Platforms (Facebook) — measuring our advertising.
- Authorities — only when the law requires it.
We do not sell data.
Advertising and measurement (Meta)
To measure how well our ads work, the app shares with Meta Platforms (Facebook): that the app was installed and opened, that your account was approved, that the payment screen was opened, and plan purchases (amount, plan, payment method). On Android, and on iPhone only if you allow it, the device’s advertising identifier is sent too.
Your name, phone number, car plate, card details, location and photos are never sent to Meta.
You can change this: on iPhone in Settings → Privacy → Tracking, and on Android in Settings → Google → Ads (where you can also reset or delete the advertising ID). Meta processes this data under its own privacy policy.
Where and how long we keep it
- Data is stored on servers in Uzbekistan.
- Account data — for as long as the account exists.
- Check-in photos — 90 days.
- Payment and visit records — as long as the law requires; after the account is deleted, without your personal details.
- Security logs (fraud prevention) — as long as needed.
Your rights
- See and correct your data in the app (profile, cars).
- Delete your account: Settings — «Delete account», or a request through washclub.uz/delete-account.
- Withdraw permissions (camera, location) in your phone’s settings.
- Questions: info@washclub.uz or Telegram @washclub_uz.
Children
The app is not intended for people under 18.
Changes
If the policy changes, we update this page and its date; significant changes are announced in the app.